Service and Country Specific Requirements

Service Specific Requirements

The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

• Advisory Services
• Services in Private Beta
• Services Using Phone Numbers
• Short Codes
• Twilio Flex Fair Usage Policy
• Twilio Flex via a Non-Twilio Flex Account
• Twilio Flex Mobile Application
• Twilio Frontline
• Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Reassigned Number, Identity Match, Phone Number Verification, and Verify Silent Network Auth
• Twilio Messaging Policy: SMS, MMS, Conversations, and Third-Party Messaging Platforms
• Twilio Segment Customer Data Platform
• Twilio SendGrid Email Policy
• Twilio Voice Services Policy: Programmable Voice and Elastic SIP Trunking
• Verify: One-Time Password (OTP) Text Message Delivery
• Verify Fraud Guard
• Twilio <Pay>

Services Using or Incorporating Artificial Intelligence or Machine Learning Technology

Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms  (collective, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise activating such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.

Third Party Services

Twilio acts as reseller of the third-party products and services set forth below (“Third Party Services”). If Customer purchases any Third Party Services from Twilio, such Third Party Services are solely provided by the applicable third party set forth below (“Third Party Provider”). Customer’s use of any Third Party Services is subject to the applicable Third Party Provider’s terms set forth below (“Third Party Terms”). Twilio is not a party to any Third Party Terms and is not liable for any Third Party Services whatsoever.

Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an “Marketplace Add-on”) from third party partners (each, an “Add-on Partner”) through the Twilio Marketplace or Twilio SendGrid Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“Marketplace Add-on Terms”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.

Country Specific Requirements

• Emergency Services in the United States and Canada
• Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
• Text Messaging Content Collection and Monitoring for United States and Canadian Numbers
• Voice Calls to North America Phone Numbers

United Kingdom (UK)

• UK Emergency Calling Functionality

Brazil

• Brazil Phone Numbers for Voice Communications

France

• France Phone Numbers

Spain

• Spain Geographic Phone Number-Based Interpersonal Communications Services

Countries in the European Union (EU)

• European Electronic Communications Code Disclosures

United Arab Emirates (UAE)

• UAE Toll-Free and Geographic Phone Numbers

Japan

• Emergency Services in Japan

Australia

• Australian Phone Numbers

China

• Text Messaging Restrictions in the People's Republic of China
  

Country Specific Requirements for Communications Services

“Communications Services” means any regulated Services provided through Twilio's application programming interfaces that facilitate the exchange of information via various forms of electronic communications, including, without limitation, voice, video, or messaging.

For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by one or more of the applicable Twilio entities set forth below, either (a) individually or in combination with other affiliated Twilio entities or (b) through a service provider not affiliated with Twilio acting on behalf of such Twilio entity(ies) set forth below.